Xima Software
  • 27-Jun-2016 to 16-Dec-2017 (MST)
  • Support
  • Salt Lake City, UT, USA
  • Full Time

Aggressive compensation, free medical insurance, 401k, PTO, Paid Holidays, XFF, Best place to work in Utah


Are you right for Xima?

Do you think playing video games at work is a great way to unite a team?  Are you a self-described computer nerd?  Do you hate bureaucracy and micromanagement?  Do you have TMNT, Transformers, and comic books in original packaging?  Do you want to work for a company that has had massive growth for the past seven years?  If so we'd love to hear from you!

Is Xima right for you?

  • We offer the following benefits
  • World class culture
  • Significant opportunities for growth
  • 100% paid for medical benefits
  • Aggressive 401k
  • PTO, Sick, and paid holidays
  • Xima Fun Friday's

Overview

We are currently looking for a Technical Support Specialist to join our growing team of Ximites.  Our Support Specialist will be in charge of providing support to our partners and end users with our software. 

We have over 700 companies selling Chronicall and most deals they close result in some type of question that comes to support.  Questions about how to use our software, fixing bugs, and generating reports will be a part of your daily activities.  You'll deal with people asking the same questions over and over, upset users who are struggling with the software, and complex issues that take time and attention to troubleshoot.  You'll need to have composure and the ability to troubleshoot these challenging situations.

Job Duties

Technical support

  • Answer incoming support calls by being in the queue
  • Generate reports for single and multi-site environments
  • Respond to support emails
  • Return left voice messages for support
  • Troubleshoot Chronicall and VRTX issues
  • Understand Chronicall better than anyone else so you can fix issues quickly

Customer service

  • Provide world class support to make the best possible experience for our resellers and end users
  • Resolve questions or concerns quickly and efficiently
  • Maintain composure with upset customers and partners

Skills Required

  • Unbelievably organized
  • Ability to work independently and with a team
  • Exceptional time management skills
  • Composure under pressure
  • Customer service skills
  • A love of dealing with people, even when they may be stressed
  • Ability to prioritize tasks
  • Exceptional follow through
  • Knowledge of TeamViewer, servers, telephony industry
  • Passion for change and staying busy
Xima Software
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